Rental Requirements & Booking Process

• Minimum Age: 21 years
• License: Valid Qatar Driving License or International Driving Permit
• Visa: Must have a valid visa (for non-citizen)

Step-by-Step Booking Process

1. Choose Your Vehicle
   Select the type of car based on your needs: Sedan, SUV, Compact SUV, Van, Bus, or Pickup.
2. Select Rental Duration
   Choose your rental plan: Daily, Weekly, or Monthly — and mention how long you need the vehicle.
3. Security Deposit & Advance Payment
   A security deposit and advance rent are required before vehicle delivery.
   You can choose from three options for the security deposit:
   • Cash Payment
   • Post-Dated Cheque (PDC)
   • Cardoo Facility (subject to eligibility)
4. Agreement & Vehicle Handover
   After confirming the payment, we will prepare the rental agreement. Once signed, your vehicle will be delivered.

Vehicle Replacement & Maintenance Support

We provide free replacement and maintenance during your rental period to ensure a smooth and hassle-free experience.

🔧 How It Works:

• If your rental vehicle experiences a mechanical issue or breakdown, simply contact our customer support.
• We will arrange a free replacement vehicle as quickly as possible.
• For regular maintenance, our team will notify you and schedule service at your convenience.
• We also offer on-site assistance for minor issues if needed.

Accident Policy

In case of an accident:

• A replacement vehicle will be provided only after receiving the official police report.
• Excess insurance charges will apply, with a maximum charge of QAR 1,000.
• Any additional repair costs not covered by insurance must be paid by the customer based on the actual damage.

Important: Always report the accident to the police immediately and ensure a police report is obtained for insurance and replacement processing.

Return Policy

• Vehicles must be returned in the same condition as at the time of hiring.
• A vehicle condition checklist is completed during hiring or replacement, and will be used for comparison upon return.
• If any new damage is found, the customer will be charged accordingly based on the repair estimate.
• All dues (including rent balance, fines, or damage charges) must be cleared before returning the vehicle.
• The vehicle must be returned clean and undamaged to avoid extra charges.

Security Deposit Refund Policy

If you pay the security deposit in Cash or via Post-Dated Cheque (PDC):

• The deposit will be refunded after 14 days from the date the vehicle is returned.
• This period allows us to confirm that there are no traffic violations, fines, or damages associated with the rental.
• If no issues are found, the full deposit amount will be returned.

Please ensure all dues are cleared and the vehicle is returned in good condition to avoid any deductions.